Developing Service Standards

Service standard development

We help organisations to create or renew the service standards. Cooperation with us allows you to obtain advice and practical examples on how to change the daily service standard into functional. If necessary, we ask from clients (using focus group research) what are their expectations, in order to have a great service.

Ideally, service standard is an actively used service process management model, which ensures organisation’s internal cooperation and service quality according to the goals. Service standard gives directions to the employees, how to act during the service situations and answers to the question “why do we do these things like that?”. The “short form” of this are the golden rules of the service.