{"id":1275,"date":"2016-02-15T22:52:58","date_gmt":"2016-02-15T20:52:58","guid":{"rendered":"https:\/\/servicecheck.dive-group.com\/?page_id=1275"},"modified":"2016-02-15T23:42:46","modified_gmt":"2016-02-15T21:42:46","slug":"training-for-employees","status":"publish","type":"page","link":"https:\/\/servicecheck.ee\/en\/services\/training-and-consulatation\/training-for-employees\/","title":{"rendered":"Training for Employees"},"content":{"rendered":"<p><a href=\"https:\/\/servicecheck.dive-group.com\/wp-content\/uploads\/2015\/09\/Fotolia_70108425_S.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-1027\" src=\"https:\/\/servicecheck.dive-group.com\/wp-content\/uploads\/2015\/09\/Fotolia_70108425_S-300x200.jpg\" alt=\"Trainings for Service Staff\" width=\"300\" height=\"200\" srcset=\"https:\/\/servicecheck.ee\/wp-content\/uploads\/2015\/09\/Fotolia_70108425_S-300x200.jpg 300w, https:\/\/servicecheck.ee\/wp-content\/uploads\/2015\/09\/Fotolia_70108425_S.jpg 849w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Employees&#8217; training is an important part of the companies&#8217; service quality development. The exact training content depends on the company&#8217;s requirements and wishes, often on the results of the service audit. Following are two practical sample trainings.<\/p>\n<p><strong>Customer service practice for employees<\/strong><\/p>\n<p>Training program includes Customer Service ABC, main principles of good customer service and reinforcement of the service standards. The goal of the training course is to give <strong>practical skills<\/strong> for providing a better service to the customers, also solving complaints, providing alternative solutions (in case there is no required products) and exceptional situations such as:<\/p>\n<ul>\n<li>communication with various types of customers;<\/li>\n<li>communication with customers, when the price of the product is high;<\/li>\n<li>long queues in the showroom due to the lack of employees;<\/li>\n<li>solving typical customer complaints.<\/li>\n<\/ul>\n<p><strong>Practical training course for add-on sales<\/strong><\/p>\n<p>In the training course, it is taught how to make add-on sales and what to offer for <strong>add-on sale<\/strong> and providing <strong>practical tips<\/strong> on how to advise clients proactively in the showroom. Also covering different the stages of the add-on sales, which are focused on the needs of the trained company. Topics covered in the training course more precisely:<\/p>\n<ul>\n<li>The importance and effect of the add-on sales and proactive service to company, employee and client, <em>attitude training<\/em>.<\/li>\n<li>We work out the main lines of the add-on sales during the training course i.e. what accompanying products to be included with the main products)<\/li>\n<li>Cross-selling and upselling techniques and how to offer novelty products, including practical examples.<\/li>\n<li>Opening the add-on sale (opening phrases, addressing the customer) and closing techniques and solving complaints.<\/li>\n<\/ul>\n<p>Customer experience, customer&#8217;s suggestions and loyalty, in addition practical examples and exercises.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Employees&#8217; training is an important part of the companies&#8217; service quality development. The exact training content depends on the company&#8217;s requirements and wishes, often on the results of the service audit. Following are two practical sample trainings. Customer service practice for employees Training program includes Customer Service ABC, main principles&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1272,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-1275","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Training for Employees - Service Check - Mystery Shopping<\/title>\n<meta name=\"description\" content=\"Employees&#039; training is an important part of the companies&#039; service quality development. 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