![\"Evaluation](\"https:\/\/servicecheck.dive-group.com\/wp-content\/uploads\/2014\/05\/Telefoni-ja-meiliteeninduse-hindamine-300x294.jpg\")
<\/a><\/p>\nLyginant slaptus apsilankymus, skambu\u010di\u0173 ir lai\u0161k\u0173 steb\u0117jimo metu yra vertinami kiti dalykai. Pavyzd\u017eiui, ar darbuotojas sugeba \u201c\u0161ypsotis telefonu\u201d ir sukelti teigiamas emocijas bendraujant elektroniniais lai\u0161kais.<\/p>\n
Tiek vertinant skambu\u010dius, tiek ir elektroninius lai\u0161kus greitis ir teisinga kontakto prad\u017eia yra labiausiai vertinami. Elektroniniuose lai\u0161kuose slapti pirk\u0117jai daug d\u0117mesio kreips \u012f ra\u0161yb\u0105, telefono skambu\u010dio metu \u012f darbuotojo balso ton\u0105.<\/p>\n
Darbuotojo kompetencija, \u017einios ir pardavimo \u012fg\u016bd\u017eiai, kurie yra vertinami slapt\u0173j\u0173 apsilankym\u0173 metu, taip pat gali b\u016bti vertinami ir pasinaudojant skambu\u010diais bei lai\u0161kais.<\/p>\n","protected":false},"excerpt":{"rendered":"
Labai da\u017enai telefono skambutis ar elektroninis lai\u0161kas suformuoja pirm\u0105j\u012f j\u016bs\u0173 \u012fmon\u0117s \u012fvaizd\u012f vartotojui. Tod\u0117l yra svarbu steb\u0117ti ir pl\u0117toti klient\u0173 aptarnavimo kokyb\u0119, taip pat ir \u0161iuose komunikacijos kanaluose. Taigi pasirinktinai, slaptasis pirk\u0117jas gali skambinti \u012f j\u016bs\u0173 \u012fmon\u0119 arba susisiekti elektroniniu lai\u0161ku. Po to slaptasis pirk\u0117jas u\u017epildo anket\u0105 su Jums r\u016bpimais…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":511,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-517","page","type-page","status-publish","hentry"],"yoast_head":"\n
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<\/a><\/p>\n