{"id":521,"date":"2014-08-05T12:48:21","date_gmt":"2014-08-05T09:48:21","guid":{"rendered":"https:\/\/servicecheck.dive-group.com\/?page_id=521"},"modified":"2025-03-19T11:18:51","modified_gmt":"2025-03-19T09:18:51","slug":"anketos-principai-ir-procesas","status":"publish","type":"page","link":"https:\/\/servicecheck.ee\/lt\/paslaugos\/slaptu-pirkeju-tyrimas\/anketos-principai-ir-procesas\/","title":{"rendered":"Anketos principai ir procesas"},"content":{"rendered":"<p>Pla\u010di\u0105ja prasme, anketos yra atliekamos dviem metodais &#8211; kiekybiniu ir kokybiniu. \u012e anket\u0105 \u012feina klausimynas ir atitinkama bal\u0173 vertinimo sistema. Naudojant \u0161\u012f metod\u0105 vertinimas tampa dar objektyvesnis.<\/p>\n<p><a href=\"https:\/\/servicecheck.dive-group.com\/wp-content\/uploads\/2014\/05\/Uuringu-protsess-ja-p\u00f5him\u00f5tted.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-295 size-medium\" src=\"https:\/\/servicecheck.dive-group.com\/wp-content\/uploads\/2014\/05\/Uuringu-protsess-ja-p\u00f5him\u00f5tted-300x199.jpg\" alt=\"The Process and Principles of the Survey\" width=\"300\" height=\"199\" srcset=\"https:\/\/servicecheck.ee\/wp-content\/uploads\/2014\/05\/Uuringu-protsess-ja-p\u00f5him\u00f5tted-300x199.jpg 300w, https:\/\/servicecheck.ee\/wp-content\/uploads\/2014\/05\/Uuringu-protsess-ja-p\u00f5him\u00f5tted.jpg 849w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Taip pat yra galimyb\u0117 palyginti skirtingus filialus ir vykdyti statistin\u0119 analiz\u0119. Kokybinis tyrimas apima atsiliepimus ra\u0161inio forma. Tai leid\u017eia pamatyti detali\u0105 slapto apsipirkimo\/ skambu\u010dio\/ lai\u0161ko ap\u017evalg\u0105.<\/p>\n<p>Da\u017enai yra naudojama \u0161i\u0173 dviej\u0173 metod\u0173 kombinacija, kuomet slaptas pirk\u0117jas u\u017epildo klausimyn\u0105 ir tam tikrais klausimais papildomai pakomentuoja. Abejais atvejais garso ir vaizdo \u012fra\u0161ai yra galimi, kas \u012fgalina dar i\u0161samesnias ap\u017evalgas.<\/p>\n<h2>Tyrim\u0173 da\u017enumas<\/h2>\n<p>M\u016bs\u0173 atliktais tyrimais slaptas aptarnavimo kokyb\u0117s tyrimas pasiekia efektyvumo vir\u0161\u016bn\u0119, kuomet yra vykdomas nuolat. Mes rekomenduojame vykdyti slaptus apsipirkimus kas m\u0117nes\u012f ar kas ketvirt\u012f. Tyrimas turi b\u016bti sudarytas nuosekliai, atsi\u017evelgiant \u012f bendr\u0105 vartotoj\u0173 aptarnavimo kokyb\u0117s gerinimo plan\u0105 ir tur\u0117ti konkre\u010dius tikslus. \u00a0Tai rei\u0161kia, kad surinkus rezultatus jie yra analizuojami, po analiz\u0117s seka skirting\u0173 lygi\u0173 atsiliepimai, pasi\u016blymai d\u0117l pakeitim\u0173 ir mokym\u0173, o tuomet naujas tyrim\u0173 ciklas.<\/p>\n<p>Tam, kad susidarytum\u0117te tiksl\u0173 situacijos vaizd\u0105, mes rekomenduojame i\u0161bandyti kiekvien\u0105 filial\u0105 ar darbuotoj\u0105 kelis kartus vieno tyrim\u0173 ciklo metu.<\/p>\n<h2>Vienas tyrim\u0173 ciklas paprastai apima:<\/h2>\n<ul>\n<li>Anketos klausimyno sudarym\u0105 ir apsipirkimo situacijos suk\u016brim\u0105, pagal kur\u012f bus pildoma anketa;<\/li>\n<li>Tinkam\u0173 slapt\u0173 pirk\u0117j\u0173 paie\u0161ka ir apmokymas;<\/li>\n<li>Klausimyno patalpinimas internete;<\/li>\n<li>Slapt\u0173 vizit\u0173, skambu\u010di\u0173, el.lai\u0161k\u0173 vykdymas;<\/li>\n<li>Duomen\u0173 rinkimas, j\u0173 analiz\u0117 ir apibendrinta santrauka;<\/li>\n<li>Atsiliepim\u0173 pateikimas sutartu formatu su rekomendacijomis d\u0117l tolesni\u0173 veiksm\u0173.<\/li>\n<\/ul>\n<h3>Klausimynas<\/h3>\n<p>Klausimynas naudojamas anketoje yra sukuriamas bendradarbiaujant su klientu. Da\u017eniausiai jis yra sudaromas pagal \u012fmon\u0117s aptarnavimo standart\u0105, bet mes taip pat rekomenduosime klausimus, remiantis m\u016bs\u0173 ankstesne patirtimi sektoriuje. Klausimyno strukt\u016bra yra logi\u0161ka, o klausimai yra nedviprasmi\u0161ki. Da\u017eniausiai yra naudojami taip\/ne klausimai, siekiant pa\u0161alinti bet kok\u012f subjektyvum\u0105 ir dviprasmi\u0161kumus. Kai kuriais atvejais naudojami klausimai su keliais pasirenkam\u0173 atsakym\u0173 variantais ar atviri klausimai. Kai reikia, slapti pirk\u0117jai gali papildomai pakomentuoti situacij\u0105.<\/p>\n<p>Slapti pirk\u0117jai gaus i\u0161samias kiekvieno klausimo pildymo instrukcijas prie\u0161 pildant anket\u0105. Tai leid\u017eia i\u0161vengti dviprasmi\u0161kumo ir gauti tikslesnius rezultatus.<\/p>\n<h3>Rezultatai ir atgalinis ry\u0161ys<\/h3>\n<p>Rezultatams pateikti ir analizuoti da\u017eniausiai naudojama elektronin\u0117 duomen\u0173 baz\u0117. Paspauskite <a href=\"https:\/\/servicecheck.ee\/lt\/apie-mus\/programine-iranga\/\">\u010dia tam<\/a>, kad pamatytum\u0117te programin\u0117s \u012frangos detalesn\u0119 informacij\u0105. Jei reikia, rezultatai gali b\u016bti pateikiami ir pdf, word ar kitu jums patogiu dokument\u0173 formatu.<\/p>\n<p>Taip pat m\u016bs\u0173 komanda gali pateikti apklaus\u0173 rezultatus ir analiz\u0119 prezentacijos b\u016bdu arba gr\u012f\u017etamasis ry\u0161ys gali b\u016bti pateikiamas \u012fprasto pokalbio formatu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pla\u010di\u0105ja prasme, anketos yra atliekamos dviem metodais &#8211; kiekybiniu ir kokybiniu. \u012e anket\u0105 \u012feina klausimynas ir atitinkama bal\u0173 vertinimo sistema. Naudojant \u0161\u012f metod\u0105 vertinimas tampa dar objektyvesnis. Taip pat yra galimyb\u0117 palyginti skirtingus filialus ir vykdyti statistin\u0119 analiz\u0119. Kokybinis tyrimas apima atsiliepimus ra\u0161inio forma. Tai leid\u017eia pamatyti detali\u0105 slapto apsipirkimo\/&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":511,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-521","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Anketos principai ir procesas - Service Check - Mystery Shopping<\/title>\n<meta name=\"description\" content=\"Pla\u010di\u0105ja prasme, anketos yra atliekamos dviem metodais - kiekybiniu ir kokybiniu. \u012e anket\u0105 \u012feina klausimynas ir atitinkama bal\u0173 vertinimo sistema.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/servicecheck.ee\/lt\/paslaugos\/slaptu-pirkeju-tyrimas\/anketos-principai-ir-procesas\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Anketos principai ir procesas - 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