{"id":703,"date":"2014-08-13T11:02:46","date_gmt":"2014-08-13T08:02:46","guid":{"rendered":"https:\/\/servicecheck.dive-group.com\/?page_id=703"},"modified":"2025-03-19T11:18:48","modified_gmt":"2025-03-19T09:18:48","slug":"novertejuma-veiksanas-veidi-un-izpildijums","status":"publish","type":"page","link":"https:\/\/servicecheck.ee\/lv\/pakalpojumi\/slepenais-pircejs\/novertejuma-veiksanas-veidi-un-izpildijums\/","title":{"rendered":"Nov\u0113rt\u0113juma veik\u0161anas veidi un to izpild\u012bjums"},"content":{"rendered":"<p><a href=\"https:\/\/servicecheck.dive-group.com\/wp-content\/uploads\/2014\/05\/Uuringu-protsess-ja-p\u00f5him\u00f5tted.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-295 size-medium\" src=\"https:\/\/servicecheck.dive-group.com\/wp-content\/uploads\/2014\/05\/Uuringu-protsess-ja-p\u00f5him\u00f5tted-300x199.jpg\" alt=\"The Process and Principles of the Survey\" width=\"300\" height=\"199\" srcset=\"https:\/\/servicecheck.ee\/wp-content\/uploads\/2014\/05\/Uuringu-protsess-ja-p\u00f5him\u00f5tted-300x199.jpg 300w, https:\/\/servicecheck.ee\/wp-content\/uploads\/2014\/05\/Uuringu-protsess-ja-p\u00f5him\u00f5tted.jpg 849w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>Lai veiktu nov\u0113rt\u0113jumu par veikto slepeno apmekl\u0113jumu, kontroles zvanu vai s\u016bt\u012bto\u00a0kontroles e-pastu, tiek izmantotas aptaujas anketas vai tiek rakst\u012bts kopsavilkums ar detaliz\u0113tu aprakstu par sniegt\u0101 pakalpojuma kvalit\u0101ti un situ\u0101cijas aprakstu. Slepenais pirc\u0113js ieg\u016btos rezult\u0101tus atspogu\u013co elektroniskaj\u0101 anket\u0101, pretim konkr\u0113tam jaut\u0101jumam atz\u012bm\u0113 nov\u0113rt\u0113jumu punktu skaitu un sniedz savu koment\u0101ru.\u00a0 Vien\u0101das satura un formas aptaujas anketas sniedz iesp\u0113ju analiz\u0113t datus, sal\u012bdzinot da\u017e\u0101das pakalpojumu sniedz\u0113ju rezult\u0101tus un veikt kvalitat\u012bvu, objekt\u012bvu to nov\u0113rt\u0113jumu.<\/p>\n<p>K\u0101 otrais veids nov\u0113rt\u0113juma atspogu\u013co\u0161anai ir kopsavilkuma rakst\u012b\u0161ana, detaliz\u0113t\u0101ka situ\u0101cijas un sniegt\u0101 pakalpojuma kvalit\u0101tes apraksta veid\u0101.\u00a0 \u0160\u012b metode \u013cauj nians\u0113ti iepaz\u012bties ar notikuma gaitu, to raksturojumu, atbilsto\u0161i veikt\u0101 slepen\u0101 nov\u0113rt\u0113juma veidam. Bie\u017ei nov\u0113rt\u0113juma veik\u0161anai tiek izmantotas vair\u0101ku meto\u017eu apvienojums, t\u0101d\u0113j\u0101di var noskaidrot, kur\u0161 no veidiem ir lab\u0101kais un atbilsto\u0161\u0101kais slepen\u0101 nov\u0113rt\u0113juma veids. Izmantoto meto\u017eu vari\u0101cijas, \u013cauj saprast\u00a0vai rezult\u0101ti ir nemain\u012bgi un situ\u0101cijas tiek atspogu\u013cotas atbilsto\u0161i notikuma gaitai. T\u0101pat katr\u0101 no veidiem ir pieejams vai nu pakalpojuma snieg\u0161anas viet\u0101s veiktais video ieraksts vai zvana ieraksts, vai e-pasta sarakstes dokuments, kas kalpo par papildus apstiprino\u0161u pier\u0101d\u012bjumu veiktajam nov\u0113rt\u0113jumam.<\/p>\n<h2>Slepen\u0101 nov\u0113rt\u0113juma veik\u0161anas bie\u017eums<\/h2>\n<p>P\u0113c pieredzes varam rekomend\u0113t, ka slepen\u0101 apmekl\u0113juma veik\u0161ana ieg\u016bst liel\u0101ku efektivit\u0101ti, ja t\u0101 tiek veikta past\u0101v\u012bgi. Lai sasniegtu lab\u0101kus rezult\u0101tus un sp\u0113tu nov\u0113rt\u0113t situ\u0101ciju kopum\u0101, veicot sa\u0146emto datu anal\u012bzi, m\u0113s klientiem iesak\u0101m veikt slepenos apmekl\u0113jumus katru m\u0113nesi vai reizi ceturksn\u012b. Regularit\u0101te pal\u012bdz\u0113s atspogu\u013cot tendences, pozit\u012bv\u0101s un negat\u012bv\u0101s tendences klientu apkalpo\u0161anas kvalit\u0101tes uzlabo\u0161an\u0101.<\/p>\n<p>Lai ieg\u016btu objekt\u012bv\u0101ku priek\u0161statu par situ\u0101ciju, m\u0113s iesak\u0101m test\u0113t katra darbinieka sniegto pakalpojumu kvalit\u0101ti vair\u0101kas reizes noteikt\u0101 laika period\u0101.<\/p>\n<h2>Lai veiktu pakalpojuma sniedz\u0113ja v\u0113rt\u0113\u0161anu tiek veiktas \u0161\u0101das darb\u012bbas:<\/h2>\n<ul>\n<li>Aptaujas anketas izveido\u0161ana, balstoties uz klienta v\u0113lm\u0113m, ietverot taj\u0101 nepiecie\u0161amos izp\u0113tes krit\u0113rijus<\/li>\n<li>\u00a0Tiek veikta piem\u0113rot\u0101ko slepeno pirc\u0113ju piemekl\u0113\u0161ana un to apm\u0101c\u012bba<\/li>\n<li>\u00a0Tie\u0161saistes aptaujas anketas izveide<\/li>\n<li>\u00a0Slepen\u0101 apmekl\u0113juma \/ kontroles zvana\u00a0 veik\u0161ana un\/vai kontroles\u00a0 e-pastu s\u016bt\u012b\u0161ana<\/li>\n<li>Rezult\u0101tu apkopo\u0161ana, to objekt\u012bva atspogu\u013co\u0161ana tie\u0161saistes aptaujas anketas form\u0101<\/li>\n<li>Kopsavilkuma izveide, datu anal\u012bze, to nodo\u0161ana klientam atbilsto\u0161\u0101 form\u0101t\u0101, iek\u013caujot ieteikumus turpm\u0101kai darb\u012bbai<\/li>\n<\/ul>\n<h3>Aptaujas anketa<\/h3>\n<p>Aptaujas anketa tiek izstr\u0101d\u0101t\u0101 sadarb\u012bb\u0101 ar klientu, uzklausot to v\u0113lmes un izv\u0113rt\u0113jot nepiecie\u0161amos kvalit\u0101tes nov\u0113rt\u0113\u0161anas krit\u0113rijus atbilsto\u0161i konkr\u0113t\u0101 uz\u0146\u0113muma\/pakalpojuma sniedz\u0113ja specifikai. Sadarb\u012bbas rezult\u0101t\u0101 tiek izveidota piem\u0113rota aptaujas anketa prec\u012bz\u0101ko rezult\u0101tu ieg\u016b\u0161anai. Aptaujas anketa ir struktur\u0113ta lo\u0123iski un jaut\u0101jumi ir nep\u0101rprotami, tie\u0161i un nerada interpret\u0101cijas iesp\u0113jam\u012bbu. Visbie\u017e\u0101k tiek izmantoti tie\u0161i jaut\u0101jumi, uz kuriem ir j\u0101atbild ar j\u0101 \/ n\u0113,t\u0101d\u0113j\u0101di tiek nov\u0113r\u0161ot jebk\u0101du subjektivit\u0101ti un interpret\u0101cijas iesp\u0113jam\u012bbu. Aptaujas anket\u0101s tiek iek\u013cauta vieta koment\u0101riem, kur slepenais pirc\u0113js var detaliz\u0113t\u0101k atspogu\u013cot situ\u0101ciju un nor\u0101d\u012bt uz k\u0101d\u0101m \u012bpa\u0161\u0101m klientu apkalpo\u0161anas iez\u012bm\u0113m.<\/p>\n<p>Slepenais pirc\u0113js sa\u0146em prec\u012bzu instrukciju k\u0101das ir pras\u012bbas test\u0113\u0161anas veik\u0161anai, k\u0101d\u0101 veid\u0101 ir j\u0101aizpilda anketa un k\u0101di principi un noteikumi test\u0113\u0161anas laik\u0101 ir j\u0101iev\u0113ro. Der\u012bgas tiek atz\u012btas tikai t\u0101s slepeno pirc\u0113ju aizpild\u012bt\u0101s anketas, kuras veiktas atbilsto\u0161i nor\u0101d\u0113m, iev\u0113rojot principus un klienta v\u0113lmes.<\/p>\n<h3>Rezult\u0101ti un Atsauksmes<\/h3>\n<p>Aptaujas anketu rezult\u0101ti tiek apkopoti, izmantojot tie\u0161saistes datu b\u0101zi un atbilsto\u0161\u0101 veid\u0101 tie tiek nodoti klientam izv\u0113rt\u0113\u0161anai.<\/p>\n<p>Klik\u0161\u0137iniet <a href=\"https:\/\/servicecheck.ee\/lv\/par-mums\/tiessaistes-programmatura\/\">\u0161eit<\/a>, lai apskat\u012btu inform\u0101ciju par programmat\u016bru, kas nodro\u0161ina aptaujas anketu rezult\u0101tu atspogu\u013cojumu.<\/p>\n<p>Atbilsto\u0161i klienta v\u0113lm\u0113m, ja nepiecie\u0161ams,aptaujas anketu rezult\u0101tus var iesniegt ar\u012b neizmantojot tie\u0161saistes programmat\u016bru, bet sa\u0146emt, piem\u0113ram, PDF dokumenta veid\u0101.<\/p>\n<p>Atbilsto\u0161i klienta v\u0113lm\u0113m, ja nepiecie\u0161ams, aptaujas rezult\u0101tus un to datu anal\u012bzi var apkopot slide-show veid\u0101 un to prezent\u0101ciju var veikt m\u016bsu uz\u0146\u0113muma darbinieks vienk\u0101r\u0161\u0101 un saprotam\u0101 veid\u0101.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lai veiktu nov\u0113rt\u0113jumu par veikto slepeno apmekl\u0113jumu, kontroles zvanu vai s\u016bt\u012bto\u00a0kontroles e-pastu, tiek izmantotas aptaujas anketas vai tiek rakst\u012bts kopsavilkums ar detaliz\u0113tu aprakstu par sniegt\u0101 pakalpojuma kvalit\u0101ti un situ\u0101cijas aprakstu. Slepenais pirc\u0113js ieg\u016btos rezult\u0101tus atspogu\u013co elektroniskaj\u0101 anket\u0101, pretim konkr\u0113tam jaut\u0101jumam atz\u012bm\u0113 nov\u0113rt\u0113jumu punktu skaitu un sniedz savu koment\u0101ru.\u00a0 Vien\u0101das satura&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":690,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_crdt_document":"","footnotes":""},"class_list":["post-703","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nov\u0113rt\u0113juma veik\u0161anas veidi un to izpild\u012bjums - Service Check - Mystery Shopping<\/title>\n<meta name=\"description\" content=\"Lai veiktu nov\u0113rt\u0113jumu par veikto slepeno apmekl\u0113jumu, kontroles zvanu vai s\u016bt\u012bto\u00a0kontroles e-pastu, tiek izmantotas aptaujas anketas vai tiek rakst\u012bts\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/servicecheck.ee\/lv\/pakalpojumi\/slepenais-pircejs\/novertejuma-veiksanas-veidi-un-izpildijums\/\" \/>\n<meta property=\"og:locale\" content=\"lv_LV\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nov\u0113rt\u0113juma veik\u0161anas veidi un to izpild\u012bjums - 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