{"id":1344,"date":"2016-03-04T14:18:09","date_gmt":"2016-03-04T12:18:09","guid":{"rendered":"https:\/\/servicecheck.dive-group.com\/?p=1344"},"modified":"2025-03-19T11:12:18","modified_gmt":"2025-03-19T09:12:18","slug":"izaicinajumi-klientu-apkalposana-ar-kuriem-saskaras-strauji-augosi-uznemumi","status":"publish","type":"post","link":"https:\/\/servicecheck.ee\/lv\/izaicinajumi-klientu-apkalposana-ar-kuriem-saskaras-strauji-augosi-uznemumi\/","title":{"rendered":"Izaicin\u0101jumi klientu apkalpo\u0161an\u0101, ar kuriem saskaras strauji augo\u0161i uz\u0146\u0113mumi"},"content":{"rendered":"

Kad J\u016bsu uz\u0146\u0113mums piedz\u012bvo strauju izaugsmi, viena no pirmaj\u0101m liet\u0101m, kas tikpat strauji piedz\u012bvo kvalit\u0101tes samazin\u0101\u0161anos, ir klientu apkalpo\u0161ana. Darba slodzei palielinoties, ir j\u0101veic izmai\u0146as un korekcijas da\u017e\u0101dos procesos, kas noved pie t\u0101, ka darbinieki un uz\u0146\u0113muma \u012bpa\u0161nieki ir p\u0101rlieku aiz\u0146emti ar saviem pien\u0101kumiem. \u0160aj\u0101 br\u012bd\u012b uz\u0146\u0113muma popularit\u0101te var k\u013c\u016bt par koku ar diviem galiem<\/em>. Augsts piepras\u012bjums p\u0113c J\u016bsu pakalpojumiem vai produktiem rada aizraut\u012bbu uz\u0146\u0113mum\u0101, ta\u010du piepras\u012bjuma apmierin\u0101\u0161ana k\u013c\u016bst arvien sare\u017e\u0123\u012bt\u0101ka. \u0160aj\u0101 rakst\u0101 m\u0113s apspried\u012bsim da\u017e\u0101dus riskus un probl\u0113mas, kuras strauji augo\u0161iem uz\u0146emumiem n\u0101kas piedz\u012bvot tie\u0161i klientu apkalpo\u0161anas sf\u0113r\u0101. Lai to lab\u0101k izkl\u0101st\u012btu, esam veiku\u0161i intervijas ar da\u017eiem no visstrauj\u0101k augo\u0161ajiem uz\u0146\u0113mumiem Igaunij\u0101 un cit\u0101s valst\u012bs, lai lab\u0101k izprastu, k\u0101 vi\u0146iem izdev\u0101s p\u0101rvar\u0113t \u0161\u012bs gr\u016bt\u012bbas.<\/p>\n

Nesagatavo\u0161an\u0101s n\u0101kotnei un statistikas ignor\u0113\u0161ana<\/strong><\/p>\n

Liel\u0101k\u0101 k\u013c\u016bda, ko ir iesp\u0113jams pie\u013caut, ir laic\u012bgi nepl\u0101not savu att\u012bst\u012bbu n\u0101kotn\u0113. Ja Jums ir pieejami resursi, lai uzs\u0101ktu pla\u0161as m\u0101rketinga kampa\u0146as, kas nodro\u0161in\u0101s uz\u0146\u0113mumam daudz jaunu klientu, tad ir j\u0101b\u016bt pieejamiem ar\u012b resursiem, ar kuriem apmierin\u0101t \u0161os klientus. Pret\u0113j\u0101 gad\u012bjum\u0101, J\u016bs nedar\u0101t neko citu, k\u0101 vienk\u0101r\u0161i iz\u0161\u0137\u0113rd\u0113jat naudu. Pl\u0101nojiet, kad un k\u0101dus darbiniekus pie\u0146emsiet darb\u0101, analiz\u0113jiet sagaid\u0101mos rezult\u0101tus no m\u0101rketinga kampa\u0146\u0101m kop\u0101 ar m\u0101rketinga departamentu un p\u0101rliecinieties, cik lielu piepras\u012bjumu J\u016bsu uz\u0146\u0113mums ir sp\u0113j\u012bgs apmierin\u0101t. Ja J\u016bs s\u0101kat pie\u0146emt darb\u0101 jaunus cilv\u0113kus jau p\u0113c tam, kad p\u0101rdo\u0161anas apjomi ir sasniegu\u0161i savu virsotni, J\u016bs esat krietni nov\u0113lojis \u0161o procesu. P\u0101rraugiet savu komandu un izprotiet, cik lielu darba slodzi sp\u0113j efekt\u012bvi iztur\u0113t katrs cilv\u0113ks un cik daudz jaunu darbinieku Jums ir nepiecie\u0161ams noalgot, lai saglab\u0101tu l\u012bdzsvaru.<\/p>\n

“Viens no liel\u0101kajiem izaicin\u0101jumiem ir palielin\u0101t atbalsta komandu pietiekami \u0101tri, lai tiktu gal\u0101 ar pieaugo\u0161o piepras\u012bjumu, taj\u0101 pa\u0161\u0101 laik\u0101 saglab\u0101jot elast\u012bbu un nenol\u012bgstot ar\u012b nesam\u0113r\u012bgi lielu darbasp\u0113ku. S\u0101kotn\u0113ji tas var likties k\u0101 vienk\u0101r\u0161s uzdevums, ta\u010du \u0161\u012b il\u016bzija \u0101tri vien izz\u016bd, kad J\u016bs sastopaties ar pirmo lielo un negaid\u012bto pieaugumu p\u0101rdo\u0161anas apjomos. Pie\u0146emot cilv\u0113kus darb\u0101 p\u0113c p\u0101rdo\u0161anas apjomu pieaug\u0161anas, var n\u0101kt par sliktu J\u016bsu uz\u0146\u0113mumam, un vien\u012bgais veids, k\u0101 to iz\u0101rst\u0113t, ir nep\u0101rtraukta statistikas anal\u012bze – cik lielu slodzi katrs darbinieks sp\u0113j veiksm\u012bgi panest un cik \u0101tri Jums ir nepiecie\u0161ams pie\u0146emt darb\u0101 papildsp\u0113kus,” saka Martins Koiva, p\u0101rdo\u0161anas un klientu atbalsta vad\u012bt\u0101js, <\/em>Pipedrive<\/em><\/a>.<\/em><\/p>\n

Efekt\u012bva servisa mode\u013ca izveido\u0161ana<\/strong><\/p>\n

Strauji augo\u0161am uz\u0146\u0113mumam ir svar\u012bgi automatiz\u0113t procesus, cik vien tas ir iesp\u0113jams, lai atvieglotu darbinieku pien\u0101kumus un samazin\u0101tu slodzi. No otras puses, Jums ir nepiecie\u0161ams izveidot pakalpojumu modeli, kas joproj\u0101m ir klientam draudz\u012bgs un apmierina vi\u0146a vajadz\u012bbas. Tikl\u012bdz J\u016bsu klientiem ir j\u0101s\u0101k gaid\u012bt rind\u0101, lai sarun\u0101tos ar uz\u0146\u0113muma telefona operatoru vai vi\u0146\u0161 tiek nodots no viena departamenta otram, klienta apmierin\u0101t\u012bbas un atk\u0101rtoto pirkumu l\u012bmenis strauji samazin\u0101sies. Aug\u0161anas procesa laik\u0101 uz\u0146\u0113mumam ir nepiecie\u0161ams ieviest arvien vair\u0101k klientu apkalpo\u0161anas procesus, lai saglab\u0101tu un uzlabotu klientu iepirk\u0161an\u0101s pieredzi. P\u0101rliecinieties, ka J\u016bsu klientu apkalpo\u0161anas standarti<\/a> ir ieviesti. Taj\u0101 pa\u0161\u0101 laik\u0101, Jums vajadz\u0113tu b\u016bt sp\u0113j\u012bgiem sazin\u0101ties par svar\u012bg\u0101m izmai\u0146\u0101m ar savu komandu, lai p\u0101rliecin\u0101tos, ka vi\u0146i saprot, k\u0101p\u0113c J\u016bsu pakalpojumu modelis main\u0101s, kam\u0113r uz\u0146\u0113mums ir strauj\u0101 aug\u0161anas proces\u0101.<\/p>\n

“V\u0113l viens noz\u012bm\u012bgs izaicin\u0101jums strauji augo\u0161am uz\u0146\u0113mumam ir tas, k\u0101 b\u016bt soli priek\u0161\u0101 ar savu pakalpojumu modeli, lai tas atbilstu vis\u0101m klientu vajadz\u012bb\u0101m, bet taj\u0101 pa\u0161\u0101 laik\u0101 ar\u012b atbalst\u012btu izaugsmes apjomus. Tas noz\u012bm\u0113, ka visi procesi ir r\u016bp\u012bgi analiz\u0113ti – ja nepiecie\u0161ams, tad \u0161ie procesi tiek automatiz\u0113ti, lai iev\u0113rojami samazin\u0101t manu\u0101lo darbu. Pret\u0113j\u0101 gad\u012bjum\u0101, uz\u0146\u0113mumam vienk\u0101r\u0161i nav iesp\u0113jams izdz\u012bvot. T\u0101pat, klientu pieredzei vajadz\u0113tu b\u016bt vien\u0101dai vai vismaz \u013coti l\u012bdz\u012bgai visos klientam pieejamajos kan\u0101los gan bezsaist\u0113, gan tie\u0161saist\u0113,” saka Monika Palmse, p\u0101rdo\u0161anas un klientu apkalpo\u0161anas vad\u012bt\u0101ja, <\/em>LHV Retail Banking.<\/em><\/a><\/p>\n

Kontakta saglab\u0101\u0161ana ar klientu<\/strong><\/p>\n

Strauji augot, ir \u013coti svar\u012bgi p\u0101rliecin\u0101ties, ka J\u016bsu klienti ir priec\u012bgi un apmierin\u0101ti. Kad p\u0101rdo\u0161anas apjomi iet uz aug\u0161u, ir viegli k\u013c\u016bt nedaudz pavir\u0161iem ar produktiem un pakalpojumiem un vairs nepiev\u0113rst tiem tik daudz uzman\u012bbas. Paties\u012bb\u0101, ir pavisam vienk\u0101r\u0161i \u013caut klientu apkalpo\u0161anas kvalit\u0101tei strauji kristies. Pat ja J\u016bs ieg\u016bstat jaunus klientus, J\u016bsu eso\u0161ie klienti var k\u013c\u016bt neapmierin\u0101ti. Tas noved pie klientu atgrie\u0161an\u0101s un notur\u0113\u0161anas probl\u0113m\u0101m. Ar\u012b izaugsmes laik\u0101, klientu apkalpo\u0161anai ir j\u0101b\u016bt uz\u0146\u0113muma priorit\u0101\u0161u aug\u0161gal\u0101.<\/p>\n

“LHV strauji aug, un liel\u0101kais izaicin\u0101jums, ar ko m\u0113s esam sask\u0101ru\u0161ies klientu apkalpo\u0161an\u0101, ir tas, k\u0101 saglab\u0101t to pa\u0161u labo l\u012bmeni, ko esam sasniegu\u0161i, lai katrs klients var\u0113tu justies unik\u0101ls un novert\u0113ts. Strauji augo\u0161a uz\u0146\u0113muma vad\u012b\u0161ana parasti noz\u012bm\u0113 pie\u0146emt darb\u0101 daudz jaunu komandas biedru, un t\u0101p\u0113c ir \u013coti svar\u012bgi, lai uz\u0146\u0113mumam b\u016btu skaidra un strat\u0113\u0123iska m\u0101c\u012bbu programma, lai visiem jaunajiem darbiniekiem uzreiz rastos priek\u0161stats par to, kas ir svar\u012bgs klientu apkalpo\u0161an\u0101,” st\u0101sta Monika Palmse, p\u0101rdo\u0161anas un klientu apkalpo\u0161anas vad\u012bt\u0101ja, LHV Retail Banking.<\/em><\/p>\n

Nepareizu cilv\u0113ku pie\u0146em\u0161ana darb\u0101<\/strong><\/p>\n

Kvalitat\u012bva darbasp\u0113ka nol\u012bg\u0161ana ir viena no galvenaj\u0101m probl\u0113m\u0101m strauji augo\u0161iem uz\u0146\u0113mumiem. Jums \u0161\u0137it\u012bs, ka vair\u0101k laika tiek atv\u0113l\u0113ts \u012bsto darbinieku mekl\u0113\u0161anai, nevis pa\u0161a uz\u0146\u0113muma vad\u012b\u0161anai. J\u016bs v\u0113laties nol\u012bgt pareizos cilv\u0113kus, kuri atbilst uz\u0146\u0113muma unik\u0101lajai kult\u016brai. Kad uz\u0146\u0113muma darb\u012bba ir tikko s\u0101kusies, Jums ir svar\u012bgi izveidot t\u0101du redz\u0113jumu uz\u0146\u0113muma kult\u016br\u0101, kas var\u0113tu piesaist\u012bt pareizos cilv\u0113kus. <\/p>\n

Bie\u017ei tiek apgalvots, ka tie\u0161i pirmie uz\u0146\u0113muma noalgotie cilv\u0113ki ir visnoz\u012bm\u012bg\u0101kie, ta\u010du paturiet pr\u0101t\u0101 to, ka ar\u012b n\u0101kamie darb\u0101 pie\u0146emtie cilv\u0113ki nav maz\u0101k svar\u012bgi. J\u016bsu uz\u0146\u0113muma kult\u016brai ir j\u0101paliek nemain\u012bgai. Kaut ar\u012b var b\u016bt nepiecie\u0161ams \u0101tri pie\u0146emt darb\u0101 jaunus cilv\u0113kus, Jums nevajadz\u0113tu atteikties no ierast\u0101s darbinieku pie\u0146em\u0161anas prakses. Uzs\u0101kot savu biznesu, Jums, iesp\u0113jams, bija vair\u0101k laika, ko ieguld\u012bt darbinieku atlas\u0113, ta\u010du, kad p\u0101rdo\u0161anas apjomi pieaug, un pal\u012bdz\u012bba ir nepiecie\u0161ama \u0101tri, J\u016bs var\u0113tu pie\u0137ert sevi p\u0113k\u0161\u0146i pamain\u0101m noteikumus, jo ir nepiecie\u0161ams strauji aizpild\u012bt poz\u012bcijas, lai turpin\u0101tu uz\u0146\u0113muma izaugsmi.<\/p>\n

K\u0101 saglab\u0101t darbiniekus laim\u012bgus <\/strong><\/p>\n

Ir saprotams, ka, uz\u0146\u0113mumam augot, liela da\u013ca no \u0161\u012bs papildus slodzes b\u016bs j\u0101sedz J\u016bsu darbiniekiem. Pa\u0101trin\u0101ta izaugsme iev\u0113rojami paaugstina pras\u012bbas gan no katra darbinieka atsevi\u0161\u0137i, gan no komandas kopum\u0101. Darbiniekiem p\u0113k\u0161\u0146i tiek l\u016bgts dar\u012bt vair\u0101k, nek\u0101 vi\u0146i ir sp\u0113j\u012bgi un vair\u0101k, nek\u0101 vi\u0146i ir pieradu\u0161i, kas rezult\u0113jas gar\u0101k\u0101s darba stund\u0101s, stres\u0101, slikt\u0101k\u0101 garast\u0101vokl\u012b un \u0137\u012bvi\u0146os ar citiem kol\u0113\u0123iem.<\/p>\n

Tas noved pie strauja krituma darba produktivit\u0101t\u0113 un pieauguma darbinieku kav\u0113jumos. Da\u017ei darbinieki pat var izv\u0113l\u0113ties uz\u0146\u0113mumu atst\u0101t, kas tikai palielin\u0101s slodzi p\u0101r\u0113jiem. Tas s\u0101k palielin\u0101t uz\u0146\u0113muma darbinieku nomai\u0146u, kas atkal var negat\u012bvi ietekm\u0113t visu biznesu kopum\u0101. J\u016bs b\u016bsiet aiz\u0146emts ar jaunu darbinieku atlasi un apm\u0101c\u012b\u0161anu, kad citi daudz ak\u016bt\u0101ki biznesa aspekti var tikt atst\u0101ti nov\u0101rt\u0101.<\/p>\n

Viens no galvenajiem uzdevumiem ir izstr\u0101d\u0101t darbinieku motiv\u0101cijas programmu, kas palielin\u0101tu darbinieku apmierin\u0101t\u012bbu ar savu darbu, vienlaikus saglab\u0101jot efektivit\u0101ti un kvalit\u0101ti pied\u0101v\u0101tajos pakalpojumos<\/a>. Strauji augot, svar\u012bgs m\u0113r\u0137is klientu apkalpo\u0161an\u0101 ir izvair\u012bties no augstas darbinieku nomai\u0146as un atrast jaunus veidus, k\u0101 darbiniekus motiv\u0113t.<\/p>\n

“Kaut ar\u012b uz\u0146\u0113mums aug \u013coti \u0101tri, un tam ir \u013coti ambiciozi pl\u0101ni, Jums k\u0101 l\u012bderim ir j\u0101zina, k\u0101 pasniegt m\u0113r\u0137us savai komandai t\u0101d\u0101 veid\u0101, ka tie \u0161\u0137iet sasniedzami. Mums bija \u013coti sp\u0113c\u012bgs komandas gars, un m\u0113s cent\u0101mies rad\u012bt vidi, kur\u0101 cilv\u0113kiem nav j\u0101konkur\u0113 vienam ar otru, bet j\u0101str\u0101d\u0101 kop\u012bgi, lai sasniegtu savstarp\u0113jus m\u0113r\u0137us. Lai gan katrs komandas dal\u012bbnieks cent\u0101s sasniegt ar\u012b savus individu\u0101los m\u0113r\u0137us un ieg\u016bt pr\u0113mijas, m\u0113s cent\u0101mies uzsv\u0113rt to, cik svar\u012bgi ir str\u0101d\u0101t komand\u0101, nevis individu\u0101li,” Tr\u012bna Linamagi, bijus\u012b klientu apkalpo\u0161anas vad\u012bt\u0101ja, CashOnGo.<\/em><\/p>\n

Zema klientu s\u016bdz\u012bbu l\u012bme\u0146a notur\u0113\u0161ana<\/strong><\/p>\n

Nav iesp\u0113jams izvair\u012bties no klientu s\u016bdz\u012bbu pieauguma nep\u0101rtraukt\u0101 uz\u0146\u0113muma att\u012bst\u012bbas proces\u0101, ta\u010du Jums tas ir j\u0101saglab\u0101 tik zems, cik vien iesp\u0113jams. Kad J\u016bsu uz\u0146\u0113mums s\u0101k \u0101tri augt, pieg\u0101des un pas\u016bt\u012bjumu izpildes funkcijas bie\u017ei nav sp\u0113j\u012bgas tikt gal\u0101 ar darba apjomu. Jauno darbinieku apm\u0101c\u012bbu nepietiekam\u012bba un v\u0113lme nos\u016bt\u012bt tikko pie\u0146emtus darbiniekus vi\u0146iem nepaz\u012bstamos \u016bde\u0146os ir regul\u0101ri sastopamas situ\u0101cijas, kur\u0101s p\u0101rdo\u0161anas apjomi piedz\u012bvo strauju pieaugumu. Tas ir galvenais iemesls tam, ka k\u013c\u016bdu un neprecizit\u0101\u0161u k\u013c\u016bst arvien vair\u0101k. Mazam uz\u0146\u0113mumam ar nelielu klientu skaitu, ir sal\u012bdzino\u0161i viegli nodro\u0161in\u0101t individu\u0101lu uzman\u012bbu ikvienam un pied\u0101v\u0101t speci\u0101li piel\u0101gotus risin\u0101jumus. Kad uz\u0146\u0113mums aug strauji, J\u016bs var b\u016bt spiesti da\u017e\u0101m liet\u0101m atv\u0113l\u0113t maz\u0101k laika, kas var izrais\u012bt pieaugumu klientu s\u016bdz\u012bbu apjomos.<\/p>\n

Ja paman\u0101t arvien vair\u0101k klientu s\u016bdz\u012bbu un negat\u012bvu atsauksmju, tas ir viens no galvenajiem sign\u0101liem, ka Jums vajadz\u0113tu spert soli atpaka\u013c, lai izv\u0113rt\u0113tu savas priorit\u0101tes.<\/p>\n

Klientu cer\u012bbu piepild\u012b\u0161ana<\/strong><\/p>\n

Maziem uz\u0146\u0113mumiem ir daudz viegl\u0101k p\u0101rvald\u012bt klientu v\u0113lmes, jo ir iesp\u0113jams tikt gal\u0101 ar klientu pras\u012bb\u0101m detaliz\u0113t\u0101k un rea\u0123\u0113t krietni \u0101tr\u0101k. Uz\u0146\u0113mumam augot, Jums ir nepiecie\u0161ams izvirz\u012bt priorit\u0101tes, uztur\u0113t efekt\u012bvu komunik\u0101ciju un \u0101tru atbildes laiku. P\u0101rliecinieties, ka J\u016bsu uz\u0146\u0113mum\u0101 ir nov\u0113rojama laba komunik\u0101cija gan starp departamentiem, gan darbiniekiem katr\u0101 departament\u0101, gan starp J\u016bsu klientiem un uz\u0146\u0113mumu. Ir nepiecie\u0161ama laba komunik\u0101cija, lai p\u0101rliecin\u0101tos, ka sarunai ar klientu J\u016bs nos\u016bt\u0101t pareizos cilv\u0113kus. Kaut ar\u012b uz\u0146\u0113mums aug, klienti joproj\u0101m sagaida t\u0101da pa\u0161a l\u012bme\u0146a pakalpojumus, kuri tika pied\u0101v\u0101ti, kad uz\u0146\u0113mumam bija maz\u0101k klientu. Pat tad, ja uz\u0146\u0113muma procesos ir veiktas izmai\u0146as, t\u0101m jebkur\u0101 gad\u012bjum\u0101 vajadz\u0113tu rezult\u0113ties ar apmierin\u0101tu klientu.<\/p>\n

Ar labu un J\u016bsu uz\u0146\u0113mumam piem\u0113rotu strat\u0113\u0123iju nevajadz\u0113tu b\u016bt probl\u0113m\u0101m nodro\u0161in\u0101t \u0101trus atbildes laikus darb\u0101 ar klientiem. Ja agr\u012bn\u0101 uz\u0146\u0113muma stadij\u0101 Jums bija iesp\u0113ja atbild\u0113t klientiem p\u0101ris stundu laik\u0101, bet tagad tas aiz\u0146em vienu darba dienu, izveidojiet automatiz\u0113tu e-pastu, kas inform\u0113 klientus, ka vi\u0146u e-pasts ir sa\u0146emts un tiks atbild\u0113ts vienas darba dienas laik\u0101. Piepildiet savu klientu v\u0113lmes, sniedzot to, ko esat apsol\u012bju\u0161i. Uz\u0146\u0113muma aug\u0161anas laik\u0101 J\u016bs nevarat izdab\u0101t piln\u012bgi visiem klientiem tik \u013coti, cik vi\u0146i to v\u0113l\u0113tos. J\u016bs nevarat \u012bstenot ikkatru s\u012bkumu, kuru J\u016bsu klienti v\u0113l\u0113tos redz\u0113t; Jums ir j\u0101redz \u201cliel\u0101 bilde\u201d.<\/p>\n

“V\u0113l viens izaicin\u0101jums, kas n\u0101k kop\u0101 ar strauju izaugsmi, ir savu klientu v\u0113lmju un cer\u012bbu piepild\u012b\u0161ana. It \u012bpa\u0161i ar glob\u0101lu lietot\u0101ju b\u0101zi, Jums b\u016bs klienti ar \u013coti at\u0161\u0137ir\u012bg\u0101m cer\u012bb\u0101m attiec\u012bb\u0101 uz atbil\u017eu \u0101trumu un pamat\u012bgumu. Kaut ar\u012b v\u0113lme sniegt lielisku un zibens \u0101tru klientu apkalpo\u0161anu noteikti ir pozit\u012bva, t\u0101 var novest ar\u012b pie t\u0101, ka da\u017eiem klientiem izveidosies neapmierin\u0101mas cer\u012bbas. Risin\u0101jums tam ir p\u0101rsteidzo\u0161i vienk\u0101r\u0161s: 1) p\u0101rvaldiet klientu cer\u012bbas at atbilsto\u0161iem zi\u0146ojumiem 2) soliet maz\u0101k, bet sniedziet vair\u0101k,” saka Martins Koiva, p\u0101rdo\u0161anas un klientu atbalsta vad\u012bt\u0101js, Pipedrive.<\/em><\/p>\n

Klientu apkalpo\u0161ana pal\u012bdz Jums ieg\u016bt priek\u0161roc\u012bbas attiec\u012bb\u0101 pret konkurentiem, un uz\u0146\u0113mumam ir j\u0101saprot, ka galveinais ir izveidot sp\u0113c\u012bgu z\u012bmolu. Att\u012bst\u012bbas laik\u0101 nedr\u012bkst aizmirst to, cik svar\u012bgi ir saglab\u0101t labu klientu apkalpo\u0161anas kvalit\u0101tes l\u012bmeni un nep\u0101rtraukti uzlabot savu pakalpojumu modeli un darbinieku motiv\u0101cijas programmu.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kad J\u016bsu uz\u0146\u0113mums piedz\u012bvo strauju izaugsmi, viena no pirmaj\u0101m liet\u0101m, kas tikpat strauji piedz\u012bvo kvalit\u0101tes samazin\u0101\u0161anos, ir klientu apkalpo\u0161ana. Darba slodzei palielinoties, ir j\u0101veic izmai\u0146as un korekcijas da\u017e\u0101dos procesos, kas noved pie t\u0101, ka darbinieki un uz\u0146\u0113muma \u012bpa\u0161nieki ir p\u0101rlieku aiz\u0146emti ar saviem pien\u0101kumiem. \u0160aj\u0101 br\u012bd\u012b uz\u0146\u0113muma popularit\u0101te var k\u013c\u016bt…<\/p>\n","protected":false},"author":1,"featured_media":1342,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[9],"tags":[71,73,69,70,63,66,72,65,67,68],"class_list":["post-1344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-check-lv","tag-blogs","tag-darbinieku-izvertesana","tag-grutibas","tag-izaicinajumi","tag-klientu-apkalposana","tag-noslepumaina-iepirksanas","tag-service-check","tag-slepena-iepirksanas","tag-slepenie-pirceji","tag-strauji-augoss-uznemums"],"yoast_head":"\nIzaicin\u0101jumi klientu apkalpo\u0161an\u0101, ar kuriem saskaras strauji augo\u0161i uz\u0146\u0113mumi - Service Check - Mystery Shopping<\/title>\n<meta name=\"description\" content=\"Kad J\u016bsu uz\u0146\u0113mums piedz\u012bvo strauju izaugsmi, viena no pirmaj\u0101m liet\u0101m, kas tikpat strauji piedz\u012bvo kvalit\u0101tes samazin\u0101\u0161anos, ir klientu apkalpo\u0161ana. 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