Customer Service Representatives Are Human Too
24. August 2016
The role and understanding of customer service has changed a lot in the recent years. We talk a lot about customer service representatives vs customers vs management and the communication and correlation between all…
How to give effective feedback to your customer service team/employees?
28. July 2016
While praise is easy to give, it is far more challenging to criticise your employees but it’s crucial to occasionally show your employees where they need to improve.
To be an effective team leader or…
Stop Feeding the Marketing Monster – Customer Service is Your Best Marketing Strategy
23. May 2016
We are all very well aware of the power of great marketing. In fact that’s where most companies allocate the biggest budgets every year. Great marketing defines your company’s identity, drives desire and brings…
How to keep your employees from leaving your company?
02. May 2016
One of the biggest problems for companies, especially in retail is employee turnover. If 15-20 years ago it was natural for people to work on the same position for 5 years or more then…
Risks and Challenges Fast Growing Businesses Face in Customer Service
07. March 2016
When your business is growing rapidly, one of the first things to fall to the wayside is customer service. Workloads increase and processes need to be changed and adapted which leads to the staff…
How to handle a disappointed customer (even if the customer is wrong)?
16. February 2016
“The customer is always right” and “Customer is king” are one of the most commonly used sayings in customer service. Some agree and some don’t – mostly customers agree and customer service reps don’t. Something…
5 stages of customer service improvement process
27. January 2016
The value of good customer service is often neglected by companies due to lack of time or money. Reality is that good service is the foundation for a loyal customer base, positive brand image…
Your 2016 resolution – offer the best customer experience
07. January 2016
It’s the time of the year again to make new year resolutions. Customer service is the new branding and therefor your number one new year resolution should be – to offer the best customer…
How to build customer centric culture in your organization
17. December 2015
Customer centricity is not just a buzzword but an attitude. It’s an attitude that will bring your organization long-term monetary gains and increase your brand’s value.
Your business exists to solve certain problems or fulfil…
8 ways how customer feedback helps to improve your business
01. December 2015
How to make more sales? How to grow your revenue and increase loyal customer base? The answer is simple – make your customers happy. Satisfied customers lead to business growth and to make sure…
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